Refund Policy

Donation and Refund Policy

Effective Date: ___________________

Heart Restart Corporation ("Heart Restart," "we," "our," or "us") is a nonprofit organization committed to saving lives through CPR education, AED advocacy, emergency preparedness, and community initiatives, including Project R.E.N.E. (Recognize, Educate, Never Leave a Community Unprepared, Equip to Save Every Life).

We are deeply grateful for every donation entrusted to us. Your generosity directly supports our mission of creating safer communities by expanding access to CPR education, Automated External Defibrillators (AEDs), emergency response planning, and public awareness programs.

This Donation and Refund Policy explains how donations are processed and the circumstances under which refunds may be issued.

 

1. Use of Donations

Unless otherwise designated and accepted by Heart Restart, donations may be used where they are needed most to support our charitable mission, including but not limited to:

• CPR and First Aid education programs

• AED acquisition and placement initiatives

• Project R.E.N.E.

• Community outreach and awareness campaigns

• Heart Safe Community initiatives

• Volunteer training

• Educational materials

• Administrative and operational expenses that support our charitable programs

• Future emergency response initiatives consistent with our mission

Restricted gifts designated for a specific program will be used for that purpose whenever reasonably possible. If the designated program is completed, discontinued, or no longer requires the funds, Heart Restart reserves the right to apply the donation to a substantially similar charitable purpose consistent with our mission.

 

2. Donation Methods

We may accept donations through:

• Credit and debit cards

• Electronic funds transfer (ACH)

• Bank wire transfers

• Checks

• Online payment platforms

• Corporate matching gifts

• Employer giving programs

• Fundraising events

• Planned giving and legacy gifts

• In-kind donations (subject to acceptance)

Not all payment methods may be available at all times.

 

3. Donation Receipts

An acknowledgment or receipt will be provided for donations received, subject to applicable law.

Receipts generally include:

• Donation date

• Donation amount (for monetary gifts)

• Organization name

• Confirmation of the contribution

Donors are responsible for retaining donation records for tax purposes.

 

4. Refund Policy

Because charitable donations are immediately used or committed to support our programs and mission, all donations are generally considered final and non-refundable.

However, Heart Restart recognizes that mistakes can occur and will consider refund requests under the following circumstances:

Refunds may be considered if:

• A duplicate donation was made accidentally.

• An incorrect donation amount was entered due to a processing error.

• The donation resulted from unauthorized use of a payment method, subject to verification.

• A technical or payment processing error occurred.

 

5. Refund Request Deadline

Refund requests should be submitted within 30 calendar days of the donation date.

Requests received after 30 days may not be eligible for review unless required by applicable law.

 

6. How to Request a Refund

To request a refund, please contact us with:

• Donor name

• Date of donation

• Donation amount

• Payment method

• Reason for the refund request

• Any supporting documentation, if available

Requests may be submitted to:

Email: info@heartrestart.net

Heart Restart will review each request individually and respond within a reasonable period.

 

7. Approved Refunds

If a refund is approved:

• Refunds will generally be issued using the original payment method whenever possible.

• Processing times may vary depending on your financial institution or payment processor.

• Any processing fees that cannot be recovered from the payment processor may be deducted where permitted by law.

 

8. Monthly and Recurring Donations

Recurring donors may cancel future donations at any time by contacting Heart Restart or through the applicable donation platform.

Cancellation will stop future scheduled donations but will not automatically refund donations already processed.

 

9. Corporate Sponsorships

Corporate sponsorships, event sponsorships, grants, and partnership contributions may be governed by separate written agreements.

Those agreements will control any refund or cancellation provisions.

 

10. Event Registration Fees

Registration fees for fundraising events, educational events, or conferences may have separate cancellation and refund policies published for each event.

Unless otherwise stated, event registration fees are generally non-refundable.

 

11. In-Kind Donations

Donations of equipment, supplies, services, or other non-cash items generally cannot be returned after acceptance.

Heart Restart reserves the right to determine whether an in-kind donation can be accepted.

 

12. Donor Privacy

Heart Restart respects the privacy of every donor.

We do not sell or rent donor personal information to third parties.

Donor information is collected and maintained in accordance with our Privacy Policy and applicable laws.

 

13. Tax Information

Heart Restart does not provide tax, legal, or financial advice.

Donors should consult their own professional advisors regarding the tax treatment of charitable contributions.

 

14. Policy Changes

Heart Restart reserves the right to update or modify this Donation and Refund Policy at any time.

Changes become effective upon posting to our Website.